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Frequently Asked Questions

Q: How can I make the most of my appointment?

– Book one appointment for each major concern.This will help ensure you receive the best care possible and ensure that your fellow patients are also seen promptly.

– Contact us as soon as possible if you are unable to make your appointment for any reason.

– Let the receptionist know if you are having an urgent matter – we will ensure you are attended to in a timely manner.

 

Q: How do I book an in-person or telephone appointment online?

– Click the “Book Online” button on the top right of the screen and follow the prompts on the screen.

Note: This is only for existing patients

 

Q: Do I need insurance coverage for my visit?

– If you have a valid MSP, your appointment will be free of charge – otherwise there is a fee for private services. You can contact our clinic to discuss payment options for this.

 

Q: How do I access my test results, prescriptions, referrals, etc.?

– We require you to book an appointment to access your test results, prescription renewals, specialist referrals etc. These services cannot be provided by the MOA – we apologize for the inconvenience.

 

Q: What are the clinic's operating hours?

– We are open Monday to Friday, 8:00 am to 5:00 pm. We are closed on weekends and statutory holidays.